Tenant's Repairs


If you are renting a property through Tristram’s and your property is looked after by our Tenancy Managers, then please click the below button in order to report your repair through the PropertyFile system.

If your property is looked after directly through your landlord then please contact your landlord directly to report your maintenance repair.

Report Maintenance Requirements

Instructions for PropertyFile:

  1. Please visit the above link to report maintenance jobs through to Tristrams via PropertyFile. If you have not yet set up your password, please press “Sign In” and then “Can’t access your account?”.
  2. Type in your email address and click “Send Password Reset Email”. You will receive an email allowing you to recreate a password to log into PropertyFile and report maintenance jobs.
  3. If you did not receive an email then you have potentially provided an email address that Tristram’s do not have on file for yourself.
  4. We would also advise downloading the app via the PropertyFile website so that you can report maintenance on your mobile device.
  5. When reporting an issue, please provide as much photo evidence as you can, your photos will help us to resolve the issue much quicker.


At Tristram’s we value our tenants, providing you with exceptional communication and service. We conduct our work in the interest of what is legally required should any issues arise and we will be confident to give you your legal position. Choosing a quality agent to rent a property through is the first step to making sure your property is well maintenance in a habitable state for the duration of your tenancy. In the event you rent a property through Tristram’s which is looked after and managed directly by the landlord and you are experiencing issues we will be able to give our honest advice or point you in the right direction to help your requests.

All of our processes are streamlined to make renting easy! All of our paperwork is done online from applications, referencing, tenancy agreements and renewals. The only time you need to come to the office will be to collect your keys on move in day!

Your documents are all received ahead of time, so you can have time to read through them and fully understand your commitment to renting a property.

Tenants in our fully managed properties get exclusive access to our tenant rewards scheme, which offers discounts at a large amount of high street retailers, online stores, groceries, holidays and much more. It also provides you the chance to win 1 months free rent by entering in to the monthly draw and providing feedback on our service. In January our tenant Barbara from Blidworth won her rent paid for the next month totalling £800. For more information speak to a member of our team.

Emergency Out-of-Hours Assistance

At Tristram’s, we understand that emergencies can happen at any time, which is why we provide reliable out-of-hours assistance to ensure your peace of mind. Our dedicated team is committed to promptly addressing any urgent issues that may arise outside of regular business hours.

What Constitutes an Emergency?

It's crucial to differentiate between emergencies and routine maintenance requests. Emergencies are situations that pose an immediate threat to your health, safety, or the structural integrity of the property. These may include:

  1. Gas Leaks: The smell of gas or suspicion of a gas leak should be treated as an emergency. Leave the property immediately and contact Cadent immediately, 0800 111 999.
  2. Electrical Failures: If you have loss of power, check with your utility provider and/or neighbours to determine if there has been a power cut, also, check your fuse board to ensure nothing has tripped the electrics. Total loss of power or sparking outlets can indicate a serious electrical issue. Turn off the main switch and contact us immediately.
  3. Water Leaks or Flooding: Significant water leaks, burst pipes, or flooding can cause extensive damage to the property and belongings. Shut off the water supply if possible and inform us immediately.
  4. Heating or Hot Water Failure: During colder months, lack of heating or hot water can be deemed an emergency, especially for vulnerable individuals such as the elderly or young children.
  5. Security Threats: Broken doors or windows compromising the security of the property should be addressed urgently.

How to Reach Us

In the event of an emergency, contact the office in working hours, if outside of these please contact our dedicated emergency contractors first, if they are not available, you should contact your own, please note, only reasonable costs will be considered for reimbursement. Our experienced team is available 24/7 to assist you promptly.

Plumbing: 07581 209068
Plumbing: 07793 652431
Electrical: 07983 399246

Non-Emergency Maintenance Requests

For non-urgent maintenance issues, we encourage tenants to submit a maintenance request through our online portal ‘Property File’. Our team will address these requests promptly within our standard operating hours.

At Tristram’s we're dedicated to providing exceptional service and support to our tenants. Whether it's routine maintenance or emergency assistance, you can rely on us to be there when you need us most.

For further information or assistance, please don't hesitate to contact our friendly team during business hours. Your satisfaction is our priority.


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