Repairs
If you are renting a property through Tristram’s and your property is looked after by our Tenancy Managers, then please click the below button in order to report your repair through the PropertyFile system.
If your property is looked after directly through your landlord then please contact your landlord directly to report your maintenance repair.
Report Maintenance Requirements
Instructions for PropertyFile:
- Please visit the above link to report maintenance jobs through to Tristrams via PropertyFile. If you have not yet set up your password, please press “Sign In” and then “Can’t access your account?”.
- Type in your email address and click “Send Password Reset Email”. You will receive an email allowing you to recreate a password to log into PropertyFile and report maintenance jobs.
- If you did not receive an email then you have potentially provided an email address that Tristram’s do not have on file for yourself.
- We would also advise downloading the app via the PropertyFile website so that you can report maintenance on your mobile device.
- When reporting an issue, please provide as much photo evidence as you can, your photos will help us to resolve the issue much quicker.
Tenants
At Tristram’s we value our tenants, providing you with exceptional communication and service. We conduct our work in the interest of what is legally required should any issues arise and we will be confident to give you your legal position. Choosing a quality agent to rent a property through is the first step to making sure your property is well maintenance in a habitable state for the duration of your tenancy. In the event you rent a property through Tristram’s which is looked after and managed directly by the landlord and you are experiencing issues we will be able to give our honest advice or point you in the right direction to help your requests.
All of our processes are streamlined to make renting easy! All of our paperwork is done online from applications, referencing, tenancy agreements and renewals. The only time you need to come to the office will be to collect your keys on move in day!
Your documents are all received ahead of time, so you can have time to read through them and fully understand your commitment to renting a property.
Tenants in our fully managed properties get exclusive access to our tenant rewards scheme, which offers discounts at a large amount of high street retailers, online stores, groceries, holidays and much more. It also provides you the chance to win 1 months free rent by entering in to the monthly draw and providing feedback on our service. In January our tenant Barbara from Blidworth won her rent paid for the next month totalling £800. For more information speak to a member of our team.